Terms & Condtions


You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.


We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


By using you agree to all the terms below.

Ordering from us

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.


Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.


We may refuse to accept an order:


(a) Where goods are not available

(b) Where we cannot obtain authorisation for your payment

(c) If there has been a pricing or product description error

(d) If you do not meet any eligibility criteria set out in our terms and conditions

(e) If the order is to be delivered outside of the United Kingdom.

(f) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

(G) If we believe your order is for commercial or other non-domestic concerns.


We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.


We provide an online store from which you can place orders with us via the website and although it would be very, very unlikely we may with reason refuse to accept your order.


All prices include VAT (where applicable) at the current rates.


Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.


From time to time we will review our pricing structure.


All prices on site include VAT, in addition to this orders may be subject to postage costs.


    We will deliver the Products ordered by you to the address which you provide when you place your order. If any of the details you have given us in your     delivery address are incorrect, we are not liable for any items which have not been received.

    The majority of our products are despatched on a tracked courier service however we do use a number of delivery services and some of them are untracked. If     having tracked your order and the tracking clearly states that it has been delivered we might require you to complete a Denial of Receipt form to be     submitted to the courier in order for a full investigation to be carried out. Once the investigation is completed we will arrange either a replacement to     be produced or issue a full refund.

    If your item has been dispatched by an alternative method eg Untracked Royal Mail 48 service and if you have not received your order after 15 working days     from the date of dispatch, you must check with your local sorting office even if you have not received notification from your postman that they are holding     items for you. At that point we will offer a free replacement or a complete refund.

    We do accept orders from outside of the UK, except at the discretion of the company.    


    Dispatch times are product dependant, with each product page identifying the average time to dispatch. Our normal working hours are Monday to Friday 9am -     5.30pm. We only dispatch orders during these times. All delivery and dispatch timescales quoted on the website do not include weekends and have been     included as indicative timescales, actual timescales may differ due to events and conditions outside the control of    


    Whilst we make every effort to deliver goods as quickly as possible, we cannot guarantee delivery on a specific date unless the item has been upgraded to a     guaranteed delivery service. We cannot accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses     or other costs incurred due to failed or delayed deliveries as ultimately this element of the service is provided not by but our courier     partners.    


    Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services     and so we may have to contact you to advise you of extra postal charges.    


    If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us     by email at of the problem within 28 days of the date on which you ordered the Products.    


    In the event that we reproduce an item for you and subsequently the original is returned as undelivered by any courier, we reserve the right to charge an     administrative fee up to 100% of the sales price of the reproduced product.    


    We reserve the right to request customer wait up to 15 working days from the date of despatch before replacing an undelivered item. Once again this is     because we do not provide the delivery service therefore the responsibility of the order transfers to the courier or supply partner transporting your item.



    We will deliver your order to the delivery address as you specify. Dispatch and delivery times are product dependant; because of this sometimes orders may     be dispatched separately and on different delivery propositions. If your order has not arrived 15 days after dispatch, pending investigation, you may be     entitled to a replacement or refund.

Express Delivery

Express delivery is available Monday to Friday, except bank holidays for products where stated.

(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.

(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.

(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.

(d) Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

(e)Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.

(f) A signature may be required on receipt.

(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.

(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.


Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland may take up to 48 hours.


Express delivery is available at our discretion, next day delivery only applies to working days (Monday – Friday, excluding bank holidays).

    Order Cancellations

    You have the legal right to cancel your order within 14 working days of it being received, however this does not cover personalised or perishable goods.     Your right to cancel can be exercised by email ( or in writing to: Just Love Gifts Kemp House London EC1V 2NX

    Your right to return goods to us will not apply in the following circumstances:

    A) For the supply of goods made to the consumer's specifications (this includes sizing and customisation) or is clearly personalised.    


    B) For the supply of newspapers, periodicals or magazines.


    You have the right to cancel your order within 14 working days of it being received, however this does not cover personalised or perishable goods.

    Returns and exchange

    Your rights to return the goods to us will not apply in the following circumstances:

    (a) Any products that we have made, personalised or customised specifically for you (for the avoidance of doubt this includes all clothing items as these     are made to order).    

    (b) Where, in our opinion, you have not taken reasonable care of goods whilst in your possession.    

    (c) If you have made a spelling mistake on your order and it has been sent for production.    

    (d) If you have selected an incorrect size.

    (e) Goods that by their nature can’t be returned for hygiene reasons eg Underwear, cosmetic enhancers    

    (f) No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of     If you return an item to without our consent it is still your responsibility.    


    If you return an item because of an error on our part, or because it is defective, we will happily provide either a replacement.   


    The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products,     they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.    


    We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.    


    Please note:


                    You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the         contract.    


                    The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.    


    If any of the noted points are met you are not entitled to return or exchange an item, this again mainly applies to personalised and perishable goods.


If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. We will not honour any discount codes if they have not been applied before your order has been placed and confirmed.


This returns policy does not affect your statutory rights.


The address for returns can be found on your item's shipping label.


From time to time there may be discount codes available, use them!


You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non- commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.


Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.


No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.


Any rights not expressly granted in these Terms are reserved for the sole and exclusive benefit of the Company.


All content on our website is our property provided to you for personal use only. Please respect our licenses, trademarks and brands.

Service Access

Access to and use of the Website shall be provided by us in accordance with the Terms.


While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.


Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


The website should never be unavailable but if for whatever reason something goes wrong, we’ll work day and night to rectify any issues.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.


You are prohibited from posting or transmitting to or from this Website any material:


(a) - that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience

(b) - for which you have not obtained all necessary licences and/or approvals

(c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or

(d) - which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).


You may not misuse the Website (including, without limitation, by hacking).


We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.


Please be respectful when using the site and be aware that any information (outside of our Privacy Policy) you do share with us may be made available within the public domain.

Links to and from other websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.


If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:


(a) - you do not remove, distort or otherwise alter the size or appearance of

(b) - you do not create a frame or any other browser or border environment around this Website

(c) - you do not in any way imply that we are endorsing any products or services other than our own

(d) - you do not misrepresent your relationship with us nor present any other false information about us

(e) - you do not otherwise use any trademarks displayed on this Website without our express written permission

(f) - you do not link from a website that is not owned by you and

(g) - your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.


We expressly reserve the right to revoke the right granted in this clause at any time and to take any action we deem appropriate.


You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of any clause.


Feel free to link to us but please do so in good faith and do not try to recreate, replicate or change anything.


Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.


Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.


We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


We recommend registering with us (It’s worth doing so!) but please don’t share your account details with anyone else.


Social Media


The Company uses Social Media websites including but not limited to Facebook, Twitter, Tumblr, Pinterest, YouTube and Google+ to communicate with potential and actual customers, visitors and fans of The Company works hard to ensure that each Social Media Website is regularly maintained and that all content included on any social profile is of a suitable nature. Where any content is published is deemed to be unsuitable, the Company will endeavour to remove this content immediately however the Company cannot be held responsible or liable for any inappropriate content published.

The Company encourages staff members to interact with potential and actual customers, visitors and fans via social media and provides a selection of Gift Hero Twitter profiles to achieve this. Whilst the Twitter accounts remain the property of, the views and opinions expressed by staff members through these profiles are not. In addition, retweets, mentions, favourites, likes, quotes and follows are not endorsements by


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.


The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


The website is provided ‘as is’. We work hard to keep the website constantly updated but from time to time things can become outdated – in these circumstances, we are not responsible.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.


Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.


If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


We are not liable, however if our server falls through your roof then we’ll buy you a new one!

Advertising and Sponsorship

Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.


As a company we choose not to offer 3rd party advertising on site but if we ever did the content would be the responsibility of the advertiser.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.


We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.


We abide by English law, please be aware of this when using the website especially if you are based outside of the UK and Eire.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.


If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.


Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.



We only enforce terms and conditions which we believe are fair and provide equal protection to you our customer and us, JUST-LOVE-GIFTS.COM. We want you to have a fantastic shopping experience however we are only human and sometimes things will go wrong. We will always endeavour to correct any issues and these terms and conditions provide the framework for us to be able to swiftly resolve any issues you may experience. Thank you.